Digitalisation and automation of damage report process

Our customer is an international insurance group providing a tailored insurance product for event tickets. With Antson the complete claims process could be digitalized within 2 months reducing the processing time per claim to 7 minutes in average.

Christopher Knapp, founder and managing director wypeitaway

With ANTSON we have implemented the entire process chain of our wypeitaway platform from insurance contract to damage report without any programming effort and are able to implement extensions and adjustments just as flexibly and quickly.

The challenge

The damage reporting process however was paperbased, where customers had to send in the damage report along with ticket invoices by post. Backoffice processes were inefficient due to lack of digitalisation and manual processing of claims. Requests for missing invoices had to be sent back to the customers by post causing additional costs and increasing the processing time considerably. As the request volume tripled during the pandemic the manual processes could not keep up anymore.

Scope of Project in Antson

Replace paperbased claim requests into a fully digital request form in the UI design of the customer
Validation of data during request creation
End-to-End claims processing including backoffice processes
Export final report to insurer via interface for payout
Distribute workload in the backoffice
10.000+ claims handled in Antson

The complete project was build on the Antson platform without any programming, only by using configuration and visual UI.

Results

Powerful backoffice

The fully customized backoffice is tailored to the process steps required to efficiently handle the claims.

Document verification

Uploaded documents such as invoices or event tickets scans can be directly verified in the backoffice view.

End-to-end process

The full process from claims creation to backoffice review and communications with the customer has been covered.

Communications

Automated communications, such as request for missing documents, are shortening down the throughput time considerably.

Data export

Settled claims are automatically exported to the insurer for final settlement over an XML interface

Customer Feedback

The fast processing to payout and precise communications lead to an increase in high customer satisfaction with the insurer.

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If you want to learn more about what you can do with Antson, pick a date for a 30 minute chat and live demo.

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